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Returns

Returns

 

Return Policy

 

Effective on purchases made on or after 11/08/2012

All Ronin katana have a 30 day return guarantee You must obtain a Return Authorization number (RA) and write the RA number on the box. Returns sent back which are not inside a shipping box will be refused. You must ship the katana back in the same type of packaging you received it. Returns that do not have a RA number will be refused.

Important: There is a 20% restocking fee on all returns for a refund. The sword must be in the same condition it was received. If you have used it or taken it apart, you own it. Ronin does not reimburse return shipping costs, or provide return labels.

Damaged katana: Ronin must be notified via email within 3 days of receipt that a problem exists.  A RA
number will be issued, and an even exchange will be provided.

Scratch & Dent items are sold at a discount, and are as is. They can not be returned.

Please consult with the vendor from whom the sword was purchased. Their return policy may be different.

 

Charge Backs

Ronin Katana's policy is to submit all credit card charge backs, that do not involve the product being returned to Ronin, out for collection to agencies.

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